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Cornell University

Cornell Drupal Camp
2016

Engaging Support Systems

Time: 
2:30pm - 3:30pm
Room: 
225
Session Track: 
Developer
Level: 
Beginner
Presenter: 

We've all been there - staring at the screen trying to figure out why something is broken, sometimes not even sure exactly what that something is.

Drupal is amazing - so flexible and powerful - and absolutely maddening.

In this session, we'll review why it's worth it to seek out help, where to find it, and how to get it.

I'll be primarily on the following topics:

Types of Support Systems and the differences between them
* online
* in person
* long-term
* short-term

Getting the most out of your help 
* identifying issues
* collecting information
* relaying information
* following up

By the end of our time together, you'll have laughed over how bad things can get - and know that you are only stranded on an island if you don't reach out for help.